A conversation

In the morning

Mr X: Sir, we need a copy of one of these three documents:- certificate 1, certificate 2, certificate 3

Mr Y: Okay come by evening. I will arrange it.

In the noon

Mr X: Sir, I just came to show you a sample of certificate 2. Hope you will do the needful

Mr Y: Okay.

In the evening

Mr Y: I have taken the copy of certificate 1. Hope this will suffice

Mr X: Oops, no Sir. I want the certificate 2 itself, that’s what I have shown you in the noon.

Mr X: What….???

Do you find something amiss in this communication? In fact both X and Y failed to communicate properly.

Mr X could have told that he wants a copy of certificate 2 only and explicitly mention on the non-necessity of the other two items.

Similarly Mr Y could have asked while he was back with a sample of a particular certificate alone. He could have checked it then and there itself and ensured the actual requirements.


The author is a Quality Assurance professional by experience. Part Quantitative data analyst, part consultant for quality and information security practices, part software tester, she is a writer by passion and blogs at http://wordsandnotion.com and http://qualitynotion.com/.

One thought on “A conversation

  1. achchagam

    November 1, 2016 at 10:08am

    For a moment i thought it was some math related analytical problem with those X and Y 😛

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  2. theonlysup

    November 1, 2016 at 10:12am

    Its again a selective listening. He mentioned one of these 3 . and also this guy confused him by presenting all 3 docs. So both parties created confusion among themselves

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    • Author


      November 2, 2016 at 4:26pm

      health okay ayo..?
      fb l kandu sthanarthiye.. chillara kakshiyonnum alla alle..?

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  3. Jackie Jain

    November 2, 2016 at 12:10am

    Yes.. There is the communication gap. ‘X’ came and requested any 1 of 3. Later he came a sample of 2nd certificate, he should have told that he wanted a copy of 2 only. And even ‘Y’ should have asked then why particularly sample of 2nd one..

    We face many such situations but in different contexts. Nice one. Have a good time, Akhila.. 🙂

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    • Author


      November 2, 2016 at 3:34pm

      Thanks jackie….ya, many such cases happen in our daily life…

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